Shipping policy
Every K for Kaia piece is checked, folded, and sent with a tracked courier so it reaches her ready for the moment it was made for. Here is exactly how and when your order arrives.
Shipping rates
Free shipping from $110.00 USD.
Please allow us the following shipping times:
| Service | Time | Cost |
|---|---|---|
| Standard shipping | 7 to 15 days | $6.95 USD |
Rates shown are for United States orders. Everywhere else ships on a flat rate calculated at checkout.
Order processing
Processing time is 1 day, and it is already included in the times above.
Orders placed on Saturdays, Sundays, or public holidays are dispatched on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Estimated delivery times
Delivery times are measured from the date you place your order and already include processing.
Worldwide: 7 to 15 days.
The same window applies wherever you are, including the United States, the United Kingdom, Europe, Canada, and the rest of the world.
Please note that delivery times may vary due to customs processing, carrier delays, or peak periods.
These are estimated delivery times only and delivery dates are not guaranteed.
Customs, duties, and taxes
No additional import duties or tariffs will be imposed. Duties and taxes are already accounted for in the price you pay, so there is nothing extra to pay when your parcel is delivered.
K for Kaia is not responsible for delays caused by customs clearance.
Delayed or lost orders
A parcel is considered lost once it has been in transit for 15 business days from dispatch.
Once your order is with the courier, delivery timing sits with them. Most parcels arrive well before that, but we can only send a replacement or refund once a parcel has passed it. If yours is running late, email us at hello@kforkaia.com and we will help you chase it.
Incorrect or incomplete addresses
Please double check your address at checkout. It is the one thing we cannot fix once a parcel is on its way.
If a parcel comes back to us because the address was incorrect or incomplete, we will always help you get it resent. Reshipping costs will apply, and we cannot cover loss caused by incorrect address details.
Changes and cancellations
Because orders are dispatched quickly, cancellation requests are accepted within 2 hours of placing an order, during business hours.
After this time, orders cannot be cancelled and must follow our Returns Policy once delivered.
Orders that are not collected from a local pickup point:
- May be reshipped for an additional shipping fee
- If a refund is requested, return and handling fees will be deducted from the refund
Holiday and peak period delays
During November and December, shipping times may be longer due to increased demand and carrier congestion.
During the Easter holiday, estimated delivery times may be extended due to production and carrier closures.
We deliver the majority of orders on time, but unforeseen circumstances such as carrier delays or supply chain issues can happen. We recommend ordering early for busy periods so her outfit arrives in good time.
Tracking your order
Once your order has shipped, you will receive a tracking link by email so you can follow your delivery.
If you have not received tracking information within a few days of ordering, please contact us.
Damaged deliveries
If your order arrives damaged, we will put it right. See Damaged or faulty items in our Returns Policy for how to report it within 7 days.
Any questions about your delivery, email hello@kforkaia.com and a real person will help.
