We accept cancellation requests within 2 hours of placing your order, during business hours.

After this time, orders are processed quickly and cannot be changed or cancelled. Once delivered, you may follow our Returns Policy if eligible.

Please contact us as soon as possible. If your order has not yet shipped, we may be able to update the address.

If a parcel is returned to us due to an incorrect or incomplete address, additional shipping fees will apply to resend your order.

Orders placed before 1:00 PM (GMT+1) are processed within 2–5 business days before being shipped.

Orders placed on weekends or public holidays are processed on the next working day.

Estimated delivery times start from dispatch:
UK & EU: 3–7 business days
United States: 4–9 business days
Canada: 6–11 business days
Rest of the world: 6–11 business days

Delivery times are estimates and may vary due to customs or carrier delays.

Yes, we ship internationally. If your country is not available at checkout, please contact us at support@kforkaia.com

For international orders, customs duties or import taxes may apply depending on your country. These charges are not included in your order total and are the responsibility of the customer.

Please check your tracking link first.

A parcel is considered lost if it has been in transit for:
15 business days for UK, EU, and US orders
21 business days for international orders

If your order exceeds these timeframes, contact us and we’ll assist you

You may return eligible items within 30 days of delivery. To start a return, please contact us within 7 days of receiving your order.

Items must be unworn, unwashed, and returned with all tags attached.

Full details can be found in our Refund & Returns Policy.

Yes. Return shipping costs are the responsibility of the customer. We do not provide return labels.

Once your return is received and approved, refunds are issued to your original payment method within 5 business days. Processing times may vary depending on your bank.

We recommend checking the size guide on each product page before ordering. If you’re unsure between sizes, sizing up is often the safer choice for comfort and longevity.

If you need help, contact us before ordering.

Yes. All K for Kaia dresses are designed with comfort in mind, using soft fabrics and thoughtful construction so children can move, play, and celebrate freely.

Care instructions are included on each product page and garment label. We recommend gentle washing and careful storage to preserve the fabric and shape.

We accept major credit and debit cards, as well as selected express payment options available at checkout.

All payments are processed securely.

Yes. Our store is hosted on Shopify and all payment information is encrypted and handled securely.

No. Gift cards are non-refundable and cannot be exchanged for cash.