Refund policy

We want you to feel confident when ordering from K for Kaia. If something isn’t quite right, we’re here to help.

Returns

You may return eligible items within 30 days of delivery. To start a return, email hello@kforkaia.com within 7 days of receiving your order.

Items must come back unworn, unwashed, with all tags attached, and in their original or protective packaging. We may refuse returns that do not meet these conditions.

Return shipping

Return shipping is paid by you and we do not provide return labels. Returns are made at your own risk, so please use a tracked service. Original shipping is not refundable unless the item is faulty, and if a parcel reaches us damaged through inadequate packaging we may issue a partial refund. If a parcel is refused or left uncollected and sent back to us, any return and handling fees are deducted from your refund.

Refunds

Once your return arrives and is inspected, we will email you. Approved refunds go back to your original payment method, usually within 5 business days, though your bank may take a little longer. If your refund has not appeared after that, check with your bank first, then email us and we will chase it.

Damaged or faulty items

If your order arrives damaged or faulty, email us within 7 days with clear photos of the item, the packaging, and the damage, and please keep the packaging until it is resolved. We will send a replacement or a full refund, including shipping.

Exchanges

We replace faulty or damaged pieces free of charge, just contact us within 7 days with photos. For a different size or style, the quickest route is to return the original and place a fresh order.

Gift cards are not refundable and cannot be exchanged for cash.

Any questions about a return, email hello@kforkaia.com and a real person will help.