Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.kaia.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

We refer to this automatically collected information as Device Information.

How we collect Device Information

We collect Device Information using the following technologies:

  • Cookies are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org
  • Log files track actions occurring on the Site and collect data including IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.
  • Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Order information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

We refer to this information as Order Information.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information.

How we use your personal information

We use Order Information to:

  • Fulfil orders placed through the Site, including processing payments, arranging shipping, and providing order confirmations;
  • Communicate with you regarding your order;
  • Screen orders for potential risk or fraud; and
  • Provide you with information or marketing communications relating to our products, where this is in line with your preferences.

We use Device Information to:

  • Help screen for potential risk and fraud, particularly your IP address; and
  • Improve and optimise our Site by analysing how customers browse and interact with it, and by assessing the effectiveness of our marketing and advertising.

Sharing your personal information

We share your Personal Information with third parties to help us operate our business and provide our services.

For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • We use Google Analytics to understand how visitors use the Site. You can read more about how Google uses your information here: https://www.google.com/intl/en/policies/privacy/
    You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

Behavioural advertising

We may use your Personal Information to provide you with targeted advertising or marketing communications we believe may be of interest to you.

You can learn more about how targeted advertising works at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising using the links below:

  • Facebook: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some services through the Digital Advertising Alliance:
http://optout.aboutads.info

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your rights

If you are a resident of the European Economic Area or the United Kingdom, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted.

To exercise these rights, please contact us using the details below.

We process your information to fulfil contracts with you, such as completing an order, or to pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Third-party pixels and cookies (United States only)

When you visit our website, register, log in, or open an email, cookies and similar technologies may be used by our partners to associate these activities with information they or others have about you, including your email address.

We or our service providers may use this information to send marketing communications. You may opt out of this advertising by visiting:
https://app.retention.com/optout

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: support@kforkaia.com